FAQs | Scholar Planet

  1. What is a Scholar Planet App and how does it work?
    - Scholar Planet App is an Integrated educational platform for Students, teachers and Institutions that provides access to a wide range of teaching and learning resources. Users can subscribe to gain unlimited access to the content and features available on the platform. Download the app: https://gcapworld.com/download-scholarplanet-app.html
  2. What types of resources are available on Scholar Planet?
    - We offer a diverse selection of resources spanning various grades 3-12 and subjects, Competitive Examinations such as JEE, Olympiads, and GK. Our content is designed for learners of all levels. We also have some learning games in the app to keep our users engaged in between their learning sessions.
  3. How often is the content updated?
    Scholar Planet regularly updates its vetted content with new courses, lessons, and features. We strive to keep our content relevant and up to date with the latest educational trends. We also take our user feedback for the content using the like and dislike button in the app to value user feedback and improve the quality of the content.
  4. How do I access Scholar Planet across different devices?
    You can access Scholar Planet on multiple devices by using the same account credentials. The app is available on iOS and Android platforms, and you can also access the platform through a web browser.

  1. Sign Up / Account Creation / Account Deletion
    - How do I create an account?
    To create an account and save your progress please follow these instructions:
    1. Download and open the Scholar Planet app.
    2. Register as a Student/Teacher if you are a new user.
    3. You can directly login using Gmail or Apple ID

      4. You should now be able to easily log in to your account in the future

- How do I delete my account? If You're a free User
  1. Go to the profile button the Scholar Planet app (found in the top right corner of the home menu)
  2. b. Click 'Delete Account'

Then your account will be deleted.

Please note: Only free users can delete their accounts on their own. If you have a starter or Pro and are currently in a trial period, there are a few extra steps you’ll need to take. Below you’ll find a step-by-step guide on how you can delete your Scholar Planer account based on your user status.

Check Your Subscription Status

Here are the simplified instructions for checking your subscription status in the App Store and Google Play Store:

For the App Store (iOS Users):

Open your Settings app on your iPhone or iPad. Tap on your Apple ID name at the top.

Select Subscriptions.

Here, you'll find a list of all your active and expired subscriptions. Look for Scholar Planet to see the status.

For Google Play Store (Android Users):

Open the Google Play Store app on your Android device. Tap on your profile icon in the top-right corner. Choose Payments & subscriptions. Tap Subscriptions. This screen will display all your subscriptions, including Scholar Planet, where you can view your subscription status.

- If You're on a Free Trial

For the App Store (iOS Users): Open your Settings app on your iPhone or iPad. Tap on your Apple ID name at the top. Select Subscriptions. Find and tap on the Scholar Planet subscription.

Choose Cancel Trial and confirm. Your trial will be cancelled, and you won't be charged once it ends.

For Google Play Store (Android Users): Open the Google Play Store app. Tap on your profile icon in the top-right corner. Tap Payments & subscriptions. Select Subscriptions. Locate the Scholar Planet subscription.

Tap Cancel subscription and follow the prompts to confirm cancellation. Your trial will stop, and there will be no charges after it ends. Remember, you should cancel at least 24 hours before the trial period ends to avoid any charges.

  1. How do I subscribe to Scholar Planer?
    To subscribe, simply visit our App or download the app from the App Store or Google Play or visit( https://gcapworld.com/download-scholarplanet-app.html ). Follow the on-screen instructions to create an account and choose a subscription plan that suits your needs.
  2. What are the benefits of subscribing to Scholar Planet?
    Subscribers enjoy unlimited access to all teaching and learning resources, interactive quizzes, assignments, learning games and exclusive features. Additionally, subscribers receive personalized dashboard.
  3. How much does the subscription cost, and what payment methods are accepted?
    - Subscription costs vary depending on the plan chosen. We have “Starter” and “Pro” and “JEE” monthly and yearly plans for students and we have “Starter” and “Pro" monthly and yearly plans for teachers. Check the app or website for the latest price according to plan. We accept payments through any payment methods that are accepted by Google play store or App store. Visit our website or app for detailed pricing information.
  4. How do I pay for subscriptions?
    - Apple App Store You can make purchases through your Apple ID in the Apple Store. If you have not made a purchase on the Apple Store before, please follow the below instructions: Click here to view how to add, remove, or edit Apple ID payment methods. Click here to view the accepted payment methods you can use with your Apple ID.
    - Google Play You can make purchases through your Google Play account on the Google Play Store. If you have not made a purchase on the Google Play Store before, please follow the below instructions: Click here to view how to add, remove, or edit your payment methods. Click here to view the accepted payment methods on the Google Play Store.
  5. Is there a free trial available?
    Yes, Scholar Planet offers a free trial period of 30 days for new users. During this time, you can explore the platform and access all courses to experience the features available.
  6. Can I cancel my subscription at any time?
    -Yes, you can cancel your subscription at any time. Once cancelled, you will retain access to the platform until the end of the current billing cycle. There are no cancellation fees.
    -How to cancel subscription for iOS users: https://support.apple.com/en-us/HT202039
    -How to cancel subscription for Android users: https://www.youtube.com/watch?v=rEeFqxmVe18
  7. Will I directly get converted to paid subscription after free trial?
    -Yes, you will get automatically converted to the paid subscription you have chosen after the trial ends, unless you cancel it before that.

  1. Can I apply for a refund?
    - Normally we don't offer refunds. If you request a refund within 48 hours of the transaction date, you may get a refund payment, however this will depend on the purchase details.
    - If you purchased our services on a third-party platform (Apple App Store / Google Play), Scholar Planet does not have the right to refund you directly.
    - Apple App Store
    If you made a purchase through the Apple App Store, please log into your iTunes account and apply for a refund from Apple.
    Click here to view Apple's refund process and instructions.
    Click here to read more about Apple’s refund policy.
    - Google Play
    If you made a purchase through the Google Play Store, please request a refund through the Google Play official website page.
    Click here to view the Google Play store instructions for requesting a refund.
  2. Is there a discount available on the subscription?
    - Yes, we offer special discounts from time to time.

  1. I need help. How can I contact you?
    Please go to 'FAQs' for first contact resolution but if you can’t find the answer to your query in the FAQs, just go to our YouTube channel where you can find so many video tutorials for each topics related to the app https://www.youtube.com/@scholarplanet/playlists . If you still want us to connect then send us a mail at support@gcapworld.com
    Please ensure that you attach a related screenshot or screen recording with your message. We will always try to respond to your query as soon as we can

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